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Of course, the people you hire to do the
cleaning work are going to be a critical aspect
of the success of your house cleaning business.
You’re going to want to set up a list
of desired characteristics for your prospective
employees. You’re going to want to define
a set of core competencies for your employees.
These employees will have access to your clients’
houses, so you want to make sure they’re
honest and reliable. It’s a good idea
to do a background check on each applicant,
to check if they have any criminal convictions,
etc. Besides this, you’re going to
want to decide whether your employees should
have the competence to read and speak English.
If you’re going to be giving them
printed job tickets (generated from your
specialized maid service software), they're
going to have to be able to read and understand
English. However, if employees are going
to be working in teams, it’s sufficient
of only the team leader has this competence.
Also, some specialized software applications
for residential cleaning businesses will
print job tickets in Spanish, or some other
language. Ask your software vendor whether
their software does this.
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There are a variety of methods for training
your staff. One popular method is to have
new employees watch a few videos, which show
in detail what they are expected to do in
the customers’ houses, what chemicals
they should or shouldn’t use for each
part of the house; what to do and what to
avoid dong; etc |
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It’s costly and time-consuming to
train new employees, so you’re going
to want to do what you can to retain the good
employees.
I have heard several maid service business
operators complain about the unreliability
of employees, and claim that this is the
prime source of the failure or stagnation
of their house cleaning business.
Several of our more successful house cleaning
business owners have established a bonus
system for employees who perform well, who
show up when scheduled, who get few complaints,
etc. By encouraging good and efficient work,
by showing appreciation through payment
of bonuses, these employers have greater
success in retaining good employees, thus
ensuring good, efficient service to customers,
fewer complaints, etc.
Note: Check that the software you purchase
has a facility for recording Quality Control
information about employees. With that feature,
you can make a record each time an employee
receives a complaint, or compliment, and
make decisions about which employees to
reward, and which need more training, etc.
(based on the Quality Control reports generated
by your professional house cleaning software.)
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For your software, try www.thoughtfulsystems.com
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