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Service dispatch software | service business software and residential cleaning software and service management software


A Brief History of Development of our Employee Scheduling, Job Scheduling, Accounts Receivable and Payroll Software:

We began designing scheduling and service dispatch software for some specific industries over twenty seven years ago, when our founder was working as an independent consultant, designing customized software for a variety of businesses. One of our first applications back then was for a video store. We also created software to track options allocations for senior executives of a large public company, and also designed a program that tracked sales, and changes of sales at 70 rehabilitation centers scattered throughout the country. We also designed many other specialized applications, including several for various Wall St. companies.

One project involved designing software for a window cleaning company in Long Island, New York. The owner had been using a custom package, but wanted to move forward to having better software. After designing that program, we found that no one else was creating software for cleaning, janitorial and window cleaning businesses. So we began marketing the program to cleaning businesses nationwide.

Since that time, we have re-engineered the software several times, each time adding new features in response to the demands of users. Not that our original program doesn't work well! It was a DOS-based program, written in Clipper, and was used at one time by over 500 companies in the U.S., U.K., Canada, Australia, South Africa and New Zealand. We are sometimes still surprised to hear from some of our original users, who are still happily using their old DOS programs -- they continue to run just like the Energizer bunny, whirring away and providing all the management tasks these businesses need. I have sometimes questioned these users, asking them why they don't upgrade to the new Windows-based version (we are currently on the 10th version for Windows) and they assure me they love their old DOS program. So, I say, if that's what they like, then good for them!

(Interestingly, one of our clients for the Cleaning Manager (our first version of our service dispatch software) loved the software so much that he began selling it on our behalf. He then decided at some point that it was such a great idea, that he had someone write a program for him, which he now markets. We welcome all competition, because it helps make users and potential users more aware of the benefits of using such software. When we first began marketing our software solutions, in the early days of the PC, many business owners shied away from software and computers, finding them either "too scary", or not wanting to get involved in technology. With the benefit of the 20-20 vision of history, we now see that any business must use software intelligently to function well, save costs, and position themselves to grow at a reasonable pace.)

Now we have service management software for a wide variety of industries — including HVAC, window and carpet cleaners, maid services (residential cleaning software), commercial cleaning, pet walking, home health care, computer maintenance, TV and radio repair, septic tank cleaners and more. In fact, any service business that needs to maintain comprehensive information regarding their leads and contacts; comprehensive employee information; job schedules; payroll and accounts receivable information can use our software. We get new inquiries every day, from people wanting a user-friendly but feature-rich program to manage their business. If it's an industry we have never served before, we learn about any special needs required of the new industry, and work with clients in the new field to understand their needs. If it involves employee scheduling or job scheduling in general, then we have a solution available.

We have our own philosophy that informs our work with clients and our organizational structure. We call this the Value of Values approach. The entire philosophy, and our motivations for developing and using it cannot be described in detail here. If you're interested in this approach, one starting point would be to read the article on the Value of values, written by our founder, Murray Gordon. This paper was originally presented at the Symposium for the ISPSO (International Society for the Psychoanalytic Study of Organizations) in Boston, Mass in June 2002. Essentially, this paper outlines a philosophical approach inspired by the philosopher Emanuel Levinas, which is also known as "Ethics as First Philosophy". We have expanded Levinas' approach into the world of business. We believe in a general honoring of the other. This involves an attempt to honor the other -- the other as client as well as the other as co-worker, because it is these "others" who provide the value of any business venture. A business may need to have certain assets and equipment, and employees may need to have certain training and qualifications, but what makes one business shine, and excel in providing the service it is offering to its clients is the extent to which it seeks to understand its clients, and provide them with what they need, at a reasonable rate because my fellow workers and myself need to have the basics we need for living and the adequate resources we need to maintain and sustain a business operation in order to continue providing the excellent services we aim to provide.

Nowadays, we have specialized versions of our service management software, The Scheduling Manager, for a wide variety of industries. We believe our service dispatch software is the finest management software you can acquire for your service business.

The Mathematics of Fine Service Business Management Software:

Add the finest service dispatch software PLUS accounting software PLUS customer information management software PLUS employee scheduling software and payroll management software all rolled up into one package PLUS the most attentive service and support personnel you can hope for EQUALS the best service business management software you can buy!

One of our Founders addresses Competition and Cooperation in Organizations:

Murray Gordon, M.Sc., M.A., M.A.H.P. delivered a paper at a conference sponsored by the International Society for the Psychoanalytical Study of Organizations in Amsterdam, Holland on June 23rd 2006. The subject of the paper is "Co-opetition— the Boundary Between Competition and Cooperation". In this paper, Murray examines the advantages and limits of cooperation amongst and within organizations, and the advantages and disadvantages, the appropriateness or not of competition. This ground-breaking paper shows how successful business use the dynamic forces of cooperation and competition effectively to attain and keep a leading position in their particular chosen field.