Carpet Cleaning Software — The Ultimate
We provide a complete software management tool to aid you in running your carpet cleaning, rug cleaning and upholstery cleaning business more efficiently and more productively – meaning that you spend less time on trivial and repetitive tasks, and instead focus on those areas of your business where your skills will enhance the workflow, lead to greater customer satisfaction and result in a more profitable business – one which will provide greater returns to you financially and in other ways.You have invested in equipment for your business. If that equipment is idle, or under-utilized, and if you are not booking as many jobs as possible because of inadequate management tools, then you can look forward to increasing your efficiency, making better use of equipment, minimizing paper work and having the best job scheduling tools available in any software, when you upgrade to Scheduling Manager software.You need the best available software tools for your business so you can compete effectively in a crowded marketplace, and provide yourself with the best organizational and marketing tools in one software package. Once you have the best software available, you can concentrate on other important things, like growing your business, increasing sales and providing the best customer service.
20 Reasons to Choose Scheduling Manager for Carpet Cleaning Businesses
1. Marketing Outreach Features
Stay up to date with all of your interactions with leads or clients with our robust marketing features. Quickly and easily create bulk e-mailing campaigns for current customers, prospective leads, or select a group within all contacts.
2. Customer Relationship Management (CRM)
Our Customer Information Screen allows you to view and control either customers, or leads, or both. One person can be dealing with your current carpet cleaning customers, while a salesperson can be viewing leads, calling and/or e-mailing them, keeping notes on progress, and using other tools to aid in closing more sales. These powerful CRM features can aid you in providing better customer service, and closing more sales, more than paying for the cost of the software.
3. Marketing Analytics Features
Our integrated marketing features let you keep extensive notes on your leads and customers so you can stay up to date with all of your interactions with leads or clients. It’s easy to create bulk e-mailing campaigns to convert leads, market to current customers, or a select subset of all contacts.Importantly for carpet cleaning businesses: You can automatically send out reminder e-mails 5 months after the last job was performed for a client, reminding them that it’s time to get their carpets and rugs cleaned again, and reminding them of the reasons to keep their carpets, rugs and upholstery clean.
4. Sales Productivity Reports
The Sales-related reports in Scheduling Manager Gemini for carpet cleaners enables you to determine on an ongoing basis how the business is doing. You can analyze sales by Source, determining which advertising methods are producing the most new customers. You can also analyze sales by work type, to determine which services are most profitable. Or you can break down sales by salesperson and determine commissions due to salespersons and referring agents. You can also run Actual vs. Budget reports, showing how much more (or less) the actual sales figures are than those initially estimated. This helps determine the extent to which your techs are “up-selling” your services, an important metric in carpet cleaning businesses.
Create estimates quickly for carpet cleaning, rug cleaning, upholstery cleaning, etc. in this multi-functional software system, and they can be emailed or mailed directly to the prospect. When accepted, the estimate converts easily to an invoice. Use Scheduling Manager Gemini’s CRM features to track outstanding estimates, and follow-up on them.
6. Accounts Receivable – Invoices, statements, payments, account balances, aging reports, etc.
The integrated accounts receivable functions in our carpet cleaning business software means that you can create invoices automatically when you complete a job, and you can see a customer’s account balance immediately you view their information on-screen, and you can produce aging reports, sales reports and profitability reports in a flash! You can optionally integrate with QuickBooks, MYOB, Sage or one of several other accounting packages.
7. Credit Card Processing
Use the credit card processing capabilities in Scheduling Manager Gemini to quickly and efficiently process credit card payments. Credit card information is stored on a remote server in encrypted form, ensuring high security levels. When the customer pays by credit card, the information is transferred to the credit card processor, and the money is soon in your bank account! Several users of Scheduling Manager for carpet cleaning businesses have told us how this one feature has saved them enough money to easily pay for the entire cost of the software!
8. Payroll Functionality
As each job is completed in the software program, details are recorded concerning all employees who worked on the job, and their times. At the same time, payroll is calculated. Pay by the hour, or on commission? Or by the number of carpets, rugs and upholstered furniture cleaned? Scheduling Manger handles all that. Produce a report at the end of each payroll period showing gross amounts due to each employee or sub-contractor. Also, you can produce profitability reports, analyzing gross pay per job against the amount charged.
9. QuickBooks Real-Time Link
If you are already a QuickBooks user, you can transfer your customers in seconds. Scheduling Manager Gemini makes it quick and easy to set up customers. As you build your company, customer, invoice, payment, and service information data is synced between Scheduling Manager Gemini and QuickBooks automatically in real-time. A valuable two-way synch’ing utility!We also offer the capability to exchange data between QuickBooks Online and Scheduling Manager or Web Express.
10. Mobile Access
Our mobile app, SM-Mobile, keeps each technician current with their work schedule and the client’s needs. Our job scheduling software lets your employees take notes, complete jobs and edit estimates from the field. Also, the tech in the field can take photos related to each job, capture a signature from the client, produce invoices, and receive payments. With the GPS tracking feature, they’ll be ready to head to the next job, with the information handily displayed on their mobile device. SM-Mobile runs on either Apple or Android devices.
11. Mapping Features
Mapping features built-in to our software for carpet cleaning businesses aids you in determining routes, calculating travel time between jobs, and finding the ideal tech to assign to a job, using our “Find Best Employee” feature. This feature makes suggestions for job booking based on when your employees will be in the same area, reducing trip times between jobs and increasing efficiency. Works with Google Maps, MapQuest, Microsoft MapPoint, and Yahoo Maps.
12. Route Optimization
Integrated mapping tools allow you to optimize routes for each tech for each day’s route. This saves time and lowers your company’s gas bill. Perhaps the employee can fit in an extra job for the day with the time saved. Mapping features are also available on the Mobile App. These sophisticated optimization features can more than pay for the cost of our software for carpet cleaning businesses, in themselves.
13. GPS Capabilities let you know where your employees are
The GPS capabilities mean that you can track your employees, so that you know when they arrive at the workplace. When using SM-Mobile, our mobile app, the GPS capabilities record the location of each employee every 5 minutes. So, when the employee checks in to the job the time and GPS location is recorded. This means you can verify that the employee was actually on-site. This is also useful sometimes when you need to prove to a client that your employee was actually on-site at their location at the specified time.Furthermore, you can check the location of employees on your monitor at your office. This provides you with the capabilities of many dedicated GPS systems which cost a significant amount per month to maintain. It’s all included as part of the SM-Mobile, our mobile app.
14. Equipment Tracking and Maintenance
With our Equipment Tracking Module, you can record where your equipment is at any time. Suppose you are leaving fans or heaters at a client site while you dry the premises out as part of a restoration project, then you simply record the fact in the Equipment Module, and you’ll be automatically reminded to retrieve the equipment after a certain user-defined period. Using the Equipment Tracking features, you’ll always know exactly where your carpet cleaning assets are at any time.You can also keep track of maintenance performed on each piece of equipment, and parts information for the equipment.
15. Integrated Text Messaging
The SMS/text message feature allows you to send mass texts of your jobs to employees. You can select a predefined message with a click of a button that contains all job information. You can also type a custom message for customers or employees. You can also easily send appointment reminders with text messages to all customers who want them.
Use the Reminders Feature to remind you or anyone else in your organization to call someone, or respond to a complaint, or any other task. A very helpful aide to the user who wants to get the maximum out of the software for marketing purposes as well as for general organizational efficiency.
17. Integrated Caller ID
The Caller-ID feature shows incoming calls as a pop-up on your screen, allowing you to quickly access the customer’s record with just a click. Details of incoming and outgoing calls are recorded with the Phone Activity Log. An invaluable add-on feature which improves customer service and saves time for your office staff.
18. Integrated E-mail Module
Scheduling Manager Gemini is equipped with an e-mail module that allows you to send messages to customers or employees with a simple click. Choose from a number of predefined e-mail messages or create your own for job reminders, job tickets, holiday greetings, special offers, general marketing pieces or anything else you might need.
19. Integrated Computer Data Systems
Scheduling Manager integrates all information relating to customer, employees, jobs, and accounting, making all the components of your integrated carpet cleaning software work harmoniously in conjunction with one another. You can also share information across platforms – Desktop, Online, Mobile, and the Customer-Employee Portal. No other software for carpet cleaning businesses offers the same degree of flexibility, allowing you options for accessing your data from anywhere, along with the best security and efficiency considerations.
20. Unrivaled, Friendly and Professional Support
You’re not on your own when you purchase Scheduling Manager Carpet Cleaners Edition. Our friendly, professional customer success consultants are committed to ensuring you that your experience with our service business software is smooth, and leads to your efficiently implementing the software in your carpet cleaning business. We provide training, and unlimited support so that you have the best experience possible. Over the 27 years we’ve been producing software, we’ve regularly released updates for our job scheduling software which keep you up to date with the latest developments.
Some Benefits of Using Our Carpet Cleaning Business Software
You only have to enter information one time. Scheduling Manager Manager makes using multiple software programs unnecessary, increasing efficiency and reducing errors. When you complete a job, an invoice is created, time spent by each technician on the job is recorded, payroll is calculated, and the amount paid by the customer is recorded.
These increased efficiencies allow your organization to focus on growth and maximize opportunities in marketing, gaining new customers and lead generation.
Our E-mail marketing tools help you get new clients and market new services to existing clients.
Thoughtful Systems designed Scheduling Manager Gemini specially for field service businesses. No other company offers better carpet cleaning software. Scheduling Manager Gemini is used by thousands of service businesses in more than 15 countries
From A Happy Carpet Cleaning Business Owner
“Apex Carpet Care has used Scheduling Manager Gemini for nearly six years. We are truck-mounted carpet cleaners, including water and smoke damage restoration, area rug cleaning, and trauma and crime scene cleanup. We had looked for a capable scheduling program which would integrate with QuickBooks Pro and Enterprise. We initially tried Service CEO. Forget it. Absolutely the poorest customer service and non-existent technical support. We then came across Thoughtful Systems’ Scheduling Manager Gemini software and haven’t regretted the decision at all. We turned to this scheduling software when other software for carpet cleaners failed to provide the backup and support expected.We do our daily schedules with the program and directly integrate the transactions into QuickBooks Enterprise. This saves a great deal of time on a daily basis. There are built-in reminders telling you to call the customers in advance if necessary. We use a customized work order form to send to our technicians daily who don’t even need to come into the office. Thoughtful Systems support is the best I’ve ever seen in software company. It’s personalized and very responsive.They progressively update their software. If you encounter database problems (very rare), they drop everything and take care of you. They recognize the need to keep you in operation all the time and not abandon once you buy their software.”
Bob Rogers, Apex Carpet Care
From A Satisfied Carpet Cleaner
“We want to thank you for your excellent software updates that we recently received. This package merged smoothly with our previous version of the Cleaning Manager that we had used successfully for the past 12 years.
We are very pleased to be associated with your company, and we look forward to future innovations.”
– Howell P. Schechter, Maintenance Service Industries, Inc., Yorktown Heights, New York