Scheduling Manager | Service Business Software | Customer Information

Customer Information Management

  • Basic Functions

    • Add a new customer.
    • Edit customer information.
    • Delete a customer.
    • View a customer’s account information.
    • View all a customer’s jobs (and make modifications).
    • Print customer’s information.
    • View/print a calendar showing all a customer’s jobs.
    • Enter multiple work sites for customers, while bill to central offices/locations.
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  • Power Search

    The Power Search is a flexible search tool that allows you to search customer records, employee records, or both.
    You can search by a variety of means including:

    • Customer ID
    • Last Name
    • Business Name
    • Phone
    • Street
    • Zip
    • Everywhere

    In addition to these many search options, you can either jump to the selected record, or you can go to the calendar to display all scheduled jobs for the customer or employee.

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  • Multiple Locations

    Maintain as many Locations as you wish for each customer. Perfect if you service several locations, but bill to a main office.

    In addition you can track separate contact information for each Location, e.g. different contact persons, different phone numbers etc.

    In addition you can store Dimension information for each Location.

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Browse Locations

Many users of the Scheduling Manager do not consider the customer’s Billing Address to be their primary address, but rather their Work Address.

This is the case for companies providing services to large apartment buildings, for example.

The Browse Locations tool enables you to scroll and search your locations using the Work Address as the primary address, as opposed to the Billing Address.

  • User-Defined Fields

    In Scheduling Manager you are provided with 8 User-Defined fields that you can label yourself and use to store whatever information you wish.

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  • Source Field

    Use the Source field to track your various marketing techniques and how effective they are.

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  • Calendars

    Many of our clients like to give these handy monthly calendars to their customers as a reminder they can keep when their service dates are.

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  • Easy Access to Other Screens

    From the Customer Information Screen you have easy access to Account History for the customer, jobs and schedule information, as well as the ability to add a job quickly.

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  • Mail Merges

    The Mail Merge feature assists you with everything from creating labels to printing flyers for your prospective customers.

    We provide you with many options and several different criteria for making a selection of customers or prospective customers to send the mailing to.

    You can use one of our pre-defined mail merge documents, or create your own using Microsoft Word.

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  • The Mail Merge feature makes printing labels a breeze.

    By using label sheets, which can easily be purchased from many office supplies stores, you can print hundreds of labels in a matter of seconds.

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  • Jobs Tab

    The Jobs tab is one of the tabs on the Customer Information screen which lists all jobs for a customer.

    It provides you with a handy overview of all the customers jobs past, present and future.

    Jobs that have been completed are highlighted in purple.

    You can double-click on a job to view more details about it, or to view or print the invoice for the job.

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  • Jobs At-A-Glance

    Jobs At-A-Glance allows you to quickly see your customer’s upcoming jobs and their job information all from the Customer Information screen.

    This is a great tool for when your customer calls. It means you can look them up and see their job history and future in a matter of seconds!

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  • Time-Stamped Notes

    The time-stamped notes feature in Scheduling Manager makes it easy to store and maintain a history of all correspondence with your customers.

    Not only do the notes automatically insert the date and time of the note, but they also automatically insert the author of the note.

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  • Preferred Employee

    The Preferred Employee tool allows you to specify for each customer if they have a preference for employees.

    You can also use this tool to mark an employee that should never be scheduled for this customer.

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  • Reminders

    The reminders feature assists you with your customer relationship management as it allows you to schedule a pop-up alarm to appear on the screen on a date and time that you specify.

    You can select a customer that the reminder is for and click the “Go To” button to automatically jump to that customer’s information. You also have the option to reschedule or snooze the reminder.

    You can also use the reminders to remind another user, such as your office administrator, to follow-up with a customer or to perform a task for a customer.

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This feature is not included with the basic package, but it can be purchased as an additional module.

  • Quality Control

    Streamline and improve your customer relationship management with the quality control module.

    With this feature, you can record ratings and comments received from your customers for jobs and generate reports showing you your employees’ ratings and average ratings to assist you with determining which employees are performing better than others.

    For many of our users, this feature has become an essential tool in maintaining the quality of the services they provide.

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This feature is not included with the basic package, but it can be purchased as an additional module.

  • Sales Tracking

    The Sales Tracking module is a new feature that assists you with tracking your entire sales process from first contact with your prospective customers, right up to their acceptance or refusal.

    You can then run reports to view the number of prospects at various sales stages. This analysis enables you to improve your sales process as you can see what works and what doesn’t.

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This feature is not included with the basic package, but it can be purchased as an additional module.

  • Sales Stage Report

    The Sales Tracking module is a new feature that assists you with tracking your entire sales process from first contact with your prospective customers, right up to their acceptance or refusal.

    You can then run reports to view the number of prospects at various sales stages. This analysis enables you to improve your sales process as you can see what works and what doesn’t.

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  • 485s

    Store 485 forms for all your patients including information regarding:

    • Medication
    • Diagnoses
    • Surgical Procedures
    • Functional Limitations
    • Mental Status
    • Prognosis
    • Much more…
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  • Physician Information

    Track detailed information regarding your patients’ physicians for all your patients including the physician’s contact information such as address and phone numbers, and also UPI’s and NPIN’s.

    You are also able to store an unlimited amount of notes regarding physicians.

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  • ICD9 Codes

    The Scheduling Manager includes data for over 16,000 ICD9 Codes. All you need to do, is select the appropriate ICD9 Codes for each patient.

    With the Scheduling Manager we have endeavored to create a software program the eliminates as much work and data entry as possible, so that features like the ICD9 Codes enable you to begin using the software straight away by minimizing the time required to implement the software.

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