Brief History of Development of our Employee Scheduling,
Job Scheduling, Accounts Receivable and Payroll
We began designing scheduling and service dispatch
software for some specific industries over
twenty years ago, when our founder was
working as an independent consultant, designing
customized software for a variety of businesses.
One of our first applications back then was for
a video store. We also created software to track
options allocations for senior executives of a
large public company, and also designed a program
that tracked sales, and changes of sales at 70
rehabilitation centers scattered throughout the
country. We also designed many other specialized
applications, including several for various Wall
One project involved designing software for a
window cleaning company in Long Island, New York.
The owner had been using a custom package, but
wanted to move forward to having better software.
After designing that program, we found that no
one else was creating software for cleaning, janitorial
and window cleaning businesses. So we began marketing
the program to cleaning businesses nationwide.
Since that time, we have re-engineered the software
several times, each time adding new features in
response to the demands of users. Not that our
original program doesn't work well! It was a DOS-based
program, written in Clipper, and was used at one
time by over 500 companies in the U.S., U.K.,
Canada, Australia, South Africa and New Zealand.
We are sometimes still surprised to hear from
some of our original users, who are still happily
using their old DOS programs -- they continue
to run just like the Energizer bunny, whirring
away and providing all the management tasks these
businesses need. I have sometimes questioned these
users, asking them why they don't upgrade to the
new Windows-based version (we are currently on
the 10th version for Windows) and they assure
me they love their old DOS program. So, I say,
if that's what they like, then good for them!
(Interestingly, one of our clients for the Cleaning
Manager (our first version of
our service dispatch software) loved the software
so much that he began selling it on our behalf.
He then decided at some point that it was such
a great idea, that he had someone write a program
for him, which he now markets. We welcome all
competition, because it helps make users and potential
users more aware of the benefits of using such
software. When we first began marketing our software
solutions, in the early days of the PC, many business
owners shied away from software and computers,
finding them either "too scary", or
not wanting to get involved in technology. With
the benefit of the 20-20 vision of history, we
now see that any business must use software
intelligently to function well, save costs, and
position themselves to grow at a reasonable pace.)
Now we have service management software for a
wide variety of industries — including HVAC,
window and carpet cleaners, maid services (residential
cleaning software), commercial cleaning, pet walking,
home health care, computer maintenance, TV and
radio repair, septic tank cleaners and more. In
fact, any service business that needs to maintain
comprehensive information regarding their leads
and contacts; comprehensive employee information;
job schedules; payroll and accounts receivable
information can use our software. We get new inquiries
every day, from people wanting a user-friendly
but feature-rich program to manage their business.
If it's an industry we have never served before,
we learn about any special needs required of the
new industry, and work with clients in the new
field to understand their needs. If it involves
employee scheduling or job scheduling in general,
then we have a solution available.
We have our own philosophy that informs our work
with clients and our organizational structure.
We call this the Value of Values approach. The
entire philosophy, and our motivations for developing
and using it cannot be described in detail here.
If you're interested in this approach, one starting
point would be to read the article on the Value
of values, written by our founder, Murray Gordon.
This paper was originally presented at the Symposium
for the ISPSO (International Society for the Psychoanalytic
Study of Organizations) in Boston, Mass in June
2002. Essentially, this paper outlines a philosophical
approach inspired by the philosopher Emanuel Levinas,
which is also known as "Ethics as First Philosophy".
We have expanded Levinas' approach into the world
of business. We believe in a general honoring
of the other. This involves an attempt to honor
the other -- the other as client as well as the
other as co-worker, because it is these "others"
who provide the value of any business venture.
A business may need to have certain assets and
equipment, and employees may need to have certain
training and qualifications, but what makes one
business shine, and excel in providing the service
it is offering to its clients is the extent to
which it seeks to understand its clients, and
provide them with what they need, at a reasonable
rate because my fellow workers and myself need
to have the basics we need for living and the
adequate resources we need to maintain and sustain
a business operation in order to continue providing
the excellent services we aim to provide.
Nowadays, we have specialized versions of our
service management software, The
Scheduling Manager, for a wide
variety of industries. We believe our service
dispatch software is the finest management software
you can acquire for your service business.
of Fine Service Business Management Software:
Add the finest service dispatch
software PLUS accounting software PLUS customer
information management software PLUS employee
scheduling software and payroll management software
all rolled up into one package PLUS the most attentive
service and support personnel you can hope for
EQUALS the best service business management software
you can buy!
One of our Founders
addresses Competition and Cooperation in Organizations:
M.Sc., M.A., M.A.H.P. delivered a paper at
a conference sponsored by the International Society
for the Psychoanalytical Study of Organizations
in Amsterdam, Holland on June 23rd 2006. The subject
of the paper is "Co-opetition— the
Boundary Between Competition and Cooperation".
In this paper, Murray examines the advantages
and limits of cooperation amongst and within organizations,
and the advantages and disadvantages, the appropriateness
or not of competition. This ground-breaking paper
shows how successful business use the dynamic
forces of cooperation and competition effectively
to attain and keep a leading position in their
particular chosen field.