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Leader in Service Business Software for 25 Years

Thoughtful Systems has been developing software for various field service businesses for over 25 years. During that time, we have developed software for the maid service, pest control, home health care, pool and spa, janitorial, carpet cleaning and other service industries in many countries. Our flagship product, the Scheduling Manager, has been judged the leader in employee scheduling software by professionals, users and others in various specialized industry groups.

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Our software excels at job scheduling, employee scheduling and team scheduling, as well as in many others. We offer several unique features specifically for the service business industry, not found in our competitors. We offer telephony features that no other service management software offers. For example, our Caller ID Module is unique — with this feature installed, you see the calling number of your lead or client as the phone rings. The Caller ID of the incoming call is shown. If the caller has called before, The Scheduling Manager finds the customer record and displays it on the screen. This is also integrated with the phone log, which records all outgoing as well as incoming calls. We make use of all possible aspects of computer telephony. Also, you can send SMS text messages directly from the Scheduling Manager software, a unique feature amongst employee scheduling software programs.
Thoughtful Systems now offers the finest in field service management software with the advantage that you know the base system has been thoroughly tested in many different business settings over a number of years, making it robust and mature. With the specialized features available for specific field service management enterprises, and the fact that Thoughtful works with each client on an individual basis, you are assured of having powerful, effective software to help give your business a competitive advantage!
 
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We began by developing customized solutions for various clients. Our clients have included several Fortune 500 companies, as well as many medium and small size businesses. Unlike some companies offering software to field service businesses, we design and develop our software in-house. The development team is headed by software engineers with over 20 years of experience, and our software quality management process conforms with industry standard software quality management protocols.
 
We have expertise in stand-alone software development, as well as in web-based development and in telephony-based applications.
 
Our ethic is to provide you, the business owner, with useful and powerful software tools, which will help in making management processes more efficient, thus making your business more profitable. We take care of our service business clients so that they, in turn, can provide an excellent service to their customers.
 
Our software is covered by our no-questions-asked money back guarantee: If you are not satisfied with your purchase within the 30-day trial period, simply return the software to us for a refund! This guarantee applies to our maid service software, home health care software, pest control software, janitorial software and other pre-packaged service industry software offerings. Custom software contracts are negotiated separately.
 
So, whether you're looking for HVAC software, maid service software, software for pest control businesses, or you're looking for the finest home health care software, or software for any other field service business, speak with one of our consultants, and find out for yourself what Thoughtful Systems service industry software can do for you!
 
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Custom versions of our service industry software products are available for the United Kingdom, Ireland, Canada, Australia, New Zealand, France, The Netherlands, Mexico, The Bahamas, Bermuda, Bolivia, Curacao, Jamaica, South Africa, Croatia, Vietnam, Zambia and several other countries (as well as the United States, of course). Each specific country version of our field service management software includes currency format and date format for the specific country, as well as other features to accommodate specific requirements for each country. If you don't see your country listed specifically, call us and we'll arrange to set up the software for your specific country.
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Caller ID Module Thoughtful System’s unique Caller ID Module helps you manage your sales and marketing process more effectively! See who's calling immediately on your screen, and retrieve their information instantly.
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Quickbooks Interface Thoughtful's QuickBooks real-time interface is an excellent way to exchange information between Scheduling Manager and QuickBooks. Enter invoices or customers once in Scheduling Manager and the information is immediately available in QuickBooks! Another great time-saver from Thoughtful Systems.
QuickBooks users can now transfer their customers, invoices and more in a matter of seconds, in real-time. This makes it quick and easy to start using Scheduling Manager, if you're already using QuickBooks. All information is transferred and updated automatically with the QuickBooks real-time interface.
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Thoughtful’s Air Duct Cleaning Service Software is based upon the same platform as our other software for specific service businesses, such as lawn care, home health care, maid services, etc. It includes all the features you’d expect from a top quality program for the air ducts cleaning industry. Hundreds of air duct cleaning businesses in the U.S. and elsewhere are using Scheduling Manager for Air Duct Cleaning to become more efficient, save time and money through use of the latest computer technology. It’s a breeze to maintain appointments, perform employee scheduling and job scheduling, as well as accounts receivable and payroll efficiently with Scheduling Manager for Air Duct Cleaning Businesses. The Windows-based software is a complete management tool.

Our Building Maintenance software was developed as a natural outgrowth from the first program developed by our founder, The Cleaning Manager. At the first show devoted to the janitorial/commercial cleaning industry, there was not too much software in evidence. There were few companies who had realized the power and competitive advantage that could be gained from using professionally developed, multi-functional service business software such as The Scheduling Manager. Though a few early adopters managed to use the software to catapult their businesses forward and become more efficient and profitable through realization of the increased efficiency realized from our software. The problems and requirements for commercial cleaning are of course somewhat different from those facing residential cleaning businesses. Generally, building maintenance companies have many more employees to cover under the employee scheduling part of the software. Also, costing and payroll are big issues, as is job estimating. Our Job Estimator software, now in use by one of the largest commercial cleaning franchises in the country, proved to be a boon to those in the janitorial industry. Use of The Job Estimator allows the owner of a commercial cleaning business to quickly perform workloading and generate an estimate for a job, and print out a professional looking quote. The built-in templates and the standard production rates (from the ISSA and elsewhere) are a great help in producing quick and accurate estimates for any job estimating need.

We have the right Chimney Sweep Service Software for you. Consisting of the base package of The Scheduling Manager with many special features you’d expect from software designed for chimney sweep businesses. At last, someone has produced a software program that’s easy to use and has the power and functionality to perform all you need, including employee scheduling, accounting, payroll, integrated mapping features, caller ID features and more.

Our Drain Cleaning Business Software includes all the features you would expect from a software program specifically customized for a drain cleaning business. Including features for customer information management, job and employee scheduling, payroll calculation, reminders, mapping features, invoicing and more. All at a great price! Other modules, such as Caller ID and QuickBooks Interface, available as options.

Thoughtful’s Fire Extinguisher Maintenance Software is based upon the same winning base platform as our other special offerings for specific service businesses, such as pest control, lawn care, maid services, home health, etc. It includes all the features you’d expect from a top quality program for the fire extinguisher maintenance industry. Hundreds of fire extinguisher and fire sprinkler maintenance businesses in the U.S., South Africa, Canada, the U.K. and many other countries use Scheduling Manager for Fire Extinguisher Maintenance to become more efficient, save time and money through use of the finest computer software. It’s a breeze to maintain appointments, perform employee scheduling and job scheduling, as well as accounts receivable and payroll efficiently (and monitor phone calls with our Caller ID Module) with Scheduling Manager for Fire Extinguisher Maintenance Businesses.

We have the right Furnace Maintenance Service Software for you. Consisting of the base package of The Scheduling Manager with many special features you’d expect from software designed for furnace maintenance businesses. At last, someone has produced a software program that’s easy to use and has the power and functionality to perform all you need, including accounts receivable, employee scheduling, payroll, integrated mapping features, pop-up Caller ID and more.

In 1999, Thoughtful adapted The Scheduling Manager to a new business segment in the service industry: Home Health Care. We realized that the Home Health Care Industry was expanding due to the aging baby boomers and wider attempt by authorities to organize health care at home for patients, wherever possible – this was preferable for most patients and more cost effective for government and insurance companies. We realized that most offerings for the home health industry were old-fashioned and limited. So we created a new version of our employee and job scheduling, accounting, payroll, patient information (and more) software for the Home Health industry. We now include capabilities to create 485s and OASIS forms, and include the most comprehensive array of payroll options for employees, as well as multiple billing options for patients – including private pay, 3rd party pay, Medicare and more. Comes with complete database of current ICD-9 codes. And more ... Try out our unparalleled software for Home Health Care businesses today.

Janitorial Business Software
Our Janitorial Business Software (Commercial Cleaning Software) was developed as a natural outgrowth from The Cleaning Manager, the first software available for the cleaning industry. At the first show devoted to the janitorial/commercial cleaning industry, there was not too much software in evidence. There were few companies who had realized the power and competitive advantage that could be gained from using professionally developed, multi-functional service business software such as The Scheduling Manager. Though a few early adopters managed to use the software to catapult their businesses forward and become more efficient and profitable through realization of the increased efficiency realized from our software. The problems and requirements for commercial cleaning are of course somewhat different from those facing residential cleaning businesses. Generally, commercial cleaning businesses have many more employees to cover under the employee scheduling part of the software. Also, costing and payroll are big issues, as is job estimating. Our Job Estimator software, now in use by one of the largest commercial cleaning franchises in the country, proved to be a boon to those in the janitorial industry. Use of The Job Estimator 2009 allows the owner of a commercial cleaning business to quickly perform workloading and generate an estimate for a job, and print out a professional looking quote. The built-in templates and the standard production rates (including ISSA production rates and others) are a great help in producing quick and accurate estimates for any job estimating need for the cleaning industry.

Our Maid Service Software is the leading product in the field of service business software. We were the first to produce software for the cleaning industry, more than 22 years ago. Our maid service software provided integrated customer information, accounts receivable, employee management, job scheduling and payroll functions way back then. That DOS product for residential cleaning eventually was migrated to the Windows environment, and it has grown ever since. Several other companies tried to emulate our house cleaning software, and have produced imitations. The original version of our employee scheduling and job scheduling software, as modified and enhanced over the years, remains the number one in the industry. To maintain our leading position, we are continually improving our software for maid services, because we listen to our users in the residential cleaning industry, and provide them with the features they request in our software for maid services. Includes QuickBooks interface module (optional).

Thoughtful was inspired to create our Party and DJ Service Software when a close friend of one of the principals of the company requested we adapt our award-winning employee and event scheduling software, with billing and routing capabilities, to the DJ industry. Back in the early 1980s there were a few people working as mobile DJs, providing entertainment for parties, weddings, sweet 16s, birthday parties and what-have-you. This industry has burgeoned since that time, and for many people, it is preferable to have a DJ at a wedding rather than a band. A versatile DJ can provide a wide range of sounds and moods during the event, whereas a band tends to maintain one particular style, and it takes frequent breaks. Try out Scheduling Manager for DJs and Party Planners, for the best available software for this service business – keep track of leads, appointments, special needs and amounts owed by clients, take advantage of the Caller ID Module, and more …

Thoughtful’s Pet Walking Business Software is a unique combination of the features available in our other software offerings for personal service businesses. Includes special invoicing options. Includes also features for job scheduling, customer information management (CRM), payroll preparation, employee scheduling, mapping, dispatch, e-mail options, built-in credit card processing features, and capabilities to record types, names and other details for each pet.

Thoughtful’s Pool Management Software is a unique combination of the features available in our other software offerings for service businesses. Also includes inventory and special invoicing options. Includes also features for job scheduling, customer information management (CRM), payroll preparation, job scheduling, mapping, dispatch, e-mail options, built-in credit card processing features, and more.

Our Residential Cleaning Software is the leading product in the field of service business software. We were the first to produce software for the cleaning industry, more than 22 years ago. Our residential cleaning software provided integrated customer information, accounts receivable, employee management, job scheduling and payroll functions way back then. That DOS product for residential cleaning eventually was migrated to the Windows environment, and it has grown ever since. Several other companies tried to emulate our software, and have produced imitations. The original version of our employee scheduling and job scheduling software, as modified and enhanced over the years, remains the number one in the industry. To maintain our leading position, we are continually improving our software for residential cleaners, because we listen to our users in the residential cleaning industry, and provide them with the features they request in our software ...

One of the first industries for which we produced comprehensive management software was Security Business and Guard Service Businesses. Our Security Business Software has all the basic features shown to be needed and loved by thousands of other service business owners and managers. It was based initially on our famous comprehensive software, and we incorporated numerous special features for security and guard service business as we learned more form our clients. Includes employee scheduling, payroll, accounting, and numerous other features. Use it to keep track of alarm codes, special emergency numbers for each client.





Thoughtful’s Appliance Repair Service Software include all the features you need from one software package to make it the full and only management software you need to run your tree service business. Comprehensive scheduling, estimating, payroll, inventory, invoicing, e-mail, mapping and other features combine together to give you exactly what you need for your appliance repair service.

Thoughtful’s service business software for Carpet Cleaners has become the most powerful and popular program for carpet cleaners nationwide. Like the software for window cleaners, the software for carpet cleaner businesses has grown out of the original program written by our founder over 20 years ago. Like the software for maid services, pest control businesses and others, Scheduling Manager for carpet cleaning businesses allows you to record details about each client, perform job scheduling for unlimited number of trucks, perform dispatch on a daily basis, print invoices and track account balances, create maps and optimize routes for each team/truck, and calculate and keep track of payroll and timecard information for all employees – whether you pay them hourly, on commission, or by flat rate. Comprehensive reminder and e-mail features also make it easy to remind clients when they’re due for a new carpet cleaning, and encourage client to call for new services.

Thoughtful’s Computer Maintenance Company Software is a unique combination of the features available in our other software offerings for personal service businesses. Includes special invoicing options. Includes also features for job scheduling, customer information management (CRM), payroll preparation, job scheduling, mapping, dispatch, e-mail options, built-in credit card processing features, and capabilities to record types, names and other details for all computer equipment serviced.

Thoughtful’s Electrical Maintenance Services Software is a unique combination of the features available in our other software offerings for personal service businesses. Includes special invoicing options. Includes also features for job scheduling, customer information management (CRM), employee scheduling, payroll preparation, mapping, dispatch, e-mail options, built-in credit card processing features, and capabilities to record types, names and other details for all electrical equipment serviced.

Thoughtful’s Fire Sprinkler Service Software is based upon the same winning base platform as our other special offerings for specific service businesses, such as lawn care and maid services. It also includes all the features you’d expect from a top quality program for the pressure washing industry. Hundreds of Fire Sprinkler Service businesses in the U.S., the U.K., Australia, and the rest of the world are using Scheduling Manager for Fire Sprinkler Service Software to become more efficient, save time and money through use of the latest computer technology. It’s a breeze to maintain appointments, perform employee scheduling and job scheduling, as well as accounts receivable and payroll efficiently with Scheduling Manager for Fire Sprinkler Service Software Businesses.

Thoughtful’s Handyman Services Software is a unique combination of the features available in our other software offerings for service businesses. Also includes inventory and special invoicing options. Includes also features for job scheduling, customer information management (CRM), payroll preparation, mapping, dispatch, employee scheduling, e-mail options, built-in credit card processing features, and more.

HVAC Software
Thoughtful’s Software for Heating, ventilation and Air Conditioning (HVAC) businesses includes all the modules you need in software for an HVAC business to efficiently run your business, maintain lists of all your customers, including a wealth of useful information, such as how much they owe, sales and budget analysis reports, etc. Maintain job schedule calendars, schedule your employees efficiently, use a variety of mapping software add-ons to optimize routes for your technicians, keep track of inventory usage, maintain information concerning equipment installed at your client’s locations, generate payroll reports, and more.

Thoughtful’s Lawn Care Software is based upon the same winning base platform as our other special offerings for specific service businesses, such as home health care and maid services. It also includes all the features you’d expect from a top quality program for the lawn care industry, such as ability to specify and track the use of fertilizers, and prepare reports of chemical usage for state regulators. Hundreds of lawn care and landscape maintenance businesses in the U.S. and the rest of the world are using Scheduling Manager for Lawn Care to become more efficient, save time and money through use of the latest computer technology. It’s a breeze to maintain appointments, perform employee scheduling and job scheduling, as well as accounts receivable and payroll efficiently with Scheduling Manager for Lawn Care Businesses. The present Windows-based software is based on our initial program for lawn care, The Lawn Care Manager (by Quetzal).

Thoughtful’s Painting Contractors Business Software is a unique combination of the features available in our other software offerings for personal service businesses. We include capability to record details of each room to be painted, including dimensions, preferred colors, date last painted, and more. Also includes special invoicing options. Includes also features for job scheduling, customer information management (CRM), payroll preparation, job scheduling, mapping, dispatch, e-mail options, built-in credit card processing features.

Pest Control Software

Scheduling Manager Pest Control software is based upon the same winning base platform as our other special offerings for specific service businesses. It also includes all the features you’d expect from a top quality program for the pest control industry, such as ability to specify and track the use of chemicals, and prepare reports of chemical usage for state regulators, and also the ability to specify which pests are being targeted for any client location. The software comes with a database of all the chemicals approved for pest control in the United States. Hundreds of exterminating businesses in the U.S. and the rest of the world are using Scheduling Manager software for pest control to become more efficient, save time and money through use of the latest computer technology. It’s a breeze to maintain appointments and perform employee scheduling efficiently with Scheduling Manager — the finest pest control software available today.

Thoughtful’s Plumbing Business Software is a unique combination of the features available in our other software offerings for service businesses. Also includes inventory and special invoicing options. Includes also features for employee scheduling, customer information management (CRM), payroll preparation, job scheduling, mapping, dispatch, e-mail options, built-in credit card processing features, and more.

Thoughtful’s Pressure Washing Business Software is based upon the same winning base platform as our other special offerings for specific service businesses, such as lawn care and maid services. It also includes all the features you’d expect from a top quality program for the pressure washing industry. Hundreds of pressure washing businesses in the U.S. and the rest of the world are using Scheduling Manager for Pressure Washing to become more efficient, save time and money through use of the latest computer technology. It’s a breeze to maintain appointments, perform employee scheduling and job scheduling, as well as accounts receivable and payroll efficiently with Scheduling Manager for Pressure Washing Businesses. The present Windows-based software is based on our initial program for cleaning, The Cleaning Manager.

Thoughtful’s service business software for Restoration Cleaning Businesses has become the most powerful and popular program for restoration cleaners nationwide. Like the software for window, power washing and carpet cleaners, the software for restoration cleaning businesses has grown out of the original program written by our founder over 20 years ago. Like the software for maid services, etc., Scheduling Manager for Restoration Cleaning Businesses allows you to record details about each client, perform complex job scheduling, accomplish dispatch on a daily basis, print invoices and track account balances, create maps and optimize routes for each cleaning technician, and calculate and keep track of payroll and timecard information for all employees – whether you pay them by commission, hourly, or by flat rate, or a combination of the above. Comprehensive reminder and e-mail features add to the power of the software.

Our Septic Tank Cleaning Software includes all the features you would expect from a software program specifically customized for your industry. Including features for customer information management, job and employee scheduling, payroll calculation, reminders, mapping features, invoicing and more. All at a great price!

Thoughtful’s Snow Removal Service Software is a unique combination of the features available in out other software offerings. It includes special features for each particular industry we specialize in. Also, Thoughtful is unique in that we offer to provide a feature for you, at low or reasonable cost, if you don’t find it in the software. Our Snow Removal Service Software includes features for customer information management, leads management (CRM), job scheduling, payroll, employee scheduling, mapping, and more. Also integrates with our Caller ID features. QuickBooks real-time interface available.

Thoughtful’s Tree Service Business Software include all the features you need from one software package to make it the full and only management software you need to run your tree service business. Comprehensive scheduling, estimating, payroll, inventory, invoicing, e-mail, mapping and other features combine together to give you exactly what you need for your business servicing trees.

Window Cleaning Software
Our first client for the first software program written by our founder back in 1986 was Software for Window Cleaners. A business in an upscale summer resort area wanted software to manage complex schedules, as well as billing and staff scheduling issues. Most of the clients wanted window cleaning only during the summer months, when they were staying in their vacation homes. For the rest of the year, jobs could be scheduled less frequently, if at all. Customers wanted cooling and heating systems checked during the winter but not much else. This meant that the requirements for employee scheduling were complex and the software needed to help resolve those issues, as well as several others. For example, many clients wanted bills sent to their Manhattan addresses while the work was done for their holiday homes hundreds of miles away. Out of this assignment came the Cleaning Manager, which later transformed into the best-selling Scheduling Manager for Window Cleaners.

 

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